Refund and Returns Policy

At PetalscentAU, we are committed to delivering quality aromatherapy and fragrance products—including Aromatherapy Gift Boxes, Car Aromatherapy, Fire-Free Aromatherapy, and Fragrance Gift Sets—to customers across Australia. With over 5 years of industry experience, we understand how important it is to shop with confidence. This policy outlines your rights and our practices under Australian law when it comes to returns, refunds, and warranty claims.

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1. Australian Consumer Law Guarantees

Under the Australian Consumer Law (ACL), our customers are entitled to the following:

• ✅ A repair, replacement, or refund for products with major faults.

• ✅ Compensation for any reasonably foreseeable loss resulting from defective items.

• ✅ Remedies if your aromatherapy product is not fit for its intended purpose or does not match its description on petalscentau.com.

These guarantees apply to all PetalscentAU products, including car diffusers, fire-free options, fragrance gift boxes, and other aromatherapy solutions.

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2. Change of Mind Returns

We understand that sometimes you may change your mind. You may return eligible items within 30 days of delivery if:

• The item is unused, unopened, and in its original PetalscentAU packaging.

• You provide proof of purchase (e.g., order number or receipt).

• You cover the return shipping costs.

We will issue a refund to your original payment method within 7 business days of receiving the returned item.

🚫 Please note: We do not accept change-of-mind returns for:

• Gift cards

• Items damaged after delivery (e.g., from drops or improper handling)

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3. Faulty or Damaged Products

If your aromatherapy product arrives damaged or develops a fault under normal use, we’re here to help. Contact us at [email protected] within 14 days of receiving your order and include:

• Your order number

• Clear photos or videos of the issue

• Any relevant delivery damage evidence (e.g., photos of damaged packaging)

Upon validation, we’ll provide a free return shipping label and offer one of the following:

• 🔄 A replacement (same model, subject to stock availability)

• 💳 A full refund, including original shipping fees

• 🔧 A repair, where applicable and covered under warranty

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4. Warranty Coverage

All PetalscentAU aromatherapy products include a 12-month warranty that covers:

• Electrical or battery component failure

• Manufacturing defects (e.g., faulty mist settings, remote control malfunction)

• Issues occurring under normal household use

❌ This warranty does not cover:

• Damage from water, minerals, or improper cleaning

• Physical damage (e.g., drops, cracks, tampering)

• Clogs from using non-approved essential oils

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5. Return Process

To start a return or warranty claim:

Step 1: Email us at [email protected] with the following:

• Order number

• Product name (e.g., “Fire-Free Aromatherapy Diffuser”)

• Reason for return and any supporting photos/videos

Step 2: We will respond within 24 business hours with instructions and return authorization.

Step 3: Ship your item (in original packaging, with accessories and order confirmation) to:

📦 PetalscentAU Returns
[Insert your Australian Return Address here]

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6. Refund Timeline

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7. Non-Returnable Situations

We cannot accept returns in the following cases:

• ⚠️ Products with water damage or mineral build-up

• ⚠️ Units showing physical abuse, burns, or modifications

• ⚠️ Items purchased from third-party retailers (only purchases from petalscentau.com are eligible)

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8. Contact Us

If you need help with a return or warranty issue, reach out to our support team:

📧 [email protected]
(Our experienced team aims to respond within 1 business day.)

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PetalscentAU proudly serves the Australian aromatherapy and fragrance community with quality and care. Your satisfaction is our priority.