FAQ

Welcome to the PetalscentAU FAQ page!
As a trusted Australian online store with over 5 years of experience in aromatherapy and fragrance solutions, we’re here to help you create calm, comfort, and wellness in every space—whether it’s your home, office, or car. Discover answers to common questions about our Aromatherapy Gift Boxes, Car Diffusers, Fire-Free Aromatherapy, and more.

1️⃣ What makes PetalscentAU products unique?

At PetalscentAU, we combine nature-inspired wellness with modern design to elevate your daily rituals:

  • Fire-Free Technology: Safe, flameless diffusion for worry-free use at home or work.

  • Portable Car Aromatherapy: Designed for on-the-go freshness with USB power or rechargeable batteries.

  • Thoughtfully Curated Gift Boxes: Our aromatherapy and fragrance gift sets are perfect for self-care or gifting.

  • Aesthetic & Functional Designs: Stylish, compact, and effective—suitable for modern Australian interiors.

  • Premium Scent Blends: We use high-quality, non-toxic essential oils including lavender, citrus, sandalwood, and more.

2️⃣ Do you ship Australia-wide?

Yes! We proudly serve customers all across Australia:

  • ✅ Free Shipping on orders over AUD $100

  • ✅ Express Shipping (2–3 business days to major cities)

  • ✅ Regional Delivery (3–7 business days with tracking)

  • ✅ Orders dispatch within 24 hours (Mon–Sat)

3️⃣ What is your return policy?

Your satisfaction is our priority:

  • ✅ 30-Day Return Guarantee – Unopened, unused items in original packaging

  • ✅ Free Returns for faulty or damaged products

  • ✅ Refunds processed within 3–5 business days after approval

4️⃣ How do I choose the right aromatherapy product?

Here’s how to find the best match for your needs:

  • Room Size:

    • 100–150ml models: Ideal for small rooms like bedrooms

    • 250ml+ models: Best for living areas or open-plan spaces

  • Lifestyle:

    • Car diffusers: Portable and USB-powered—great for commuters

    • Fire-Free diffusers: Safe for homes with children or pets

    • Gift Boxes: Ready-to-enjoy options for birthdays, holidays, or wellness gifts

  • Aesthetic: Choose from sleek wood grain, ceramic finishes, or minimal matte styles to suit your décor.

5️⃣ Do your products include essential oils?

Our diffusers are sold separately, but many of our Aromatherapy and Fragrance Gift Boxes include handpicked essential oils or blends. Popular oils include:

  • Lavender – promotes relaxation and better sleep

  • Eucalyptus – great for clearing airways and mental clarity

  • Citrus – energizing and uplifting

💡 Tip: Replace reed sticks every 1–2 weeks for stronger, lasting fragrance.

6️⃣ How do I clean and maintain my diffuser?

To extend the life of your product:

  • Weekly: Rinse with a mix of water and white vinegar (1:1). Run the cycle for 5–10 minutes and wipe clean.

  • Monthly: Use a cotton swab or alcohol-soaked Q-tip to clean the nozzle (if applicable).

  • Important: Never submerge the base or use harsh chemicals.

7️⃣ Are your aromatherapy products safe for pets and children?

We design with safety in mind:

  • ✅ Auto shut-off features to prevent overheating

  • ✅ No open flames in our fire-free designs

  • ⚠️ Avoid diffusing tea tree or eucalyptus oils around cats

  • ❌ Always keep devices and oils out of reach of children

8️⃣ Can I use tap water in my diffuser?

We recommend using filtered or distilled water to avoid:

  • Mineral build-up

  • Reduced mist output

  • Shortened device lifespan

9️⃣ Do your products help with Australia’s dry climate?

Absolutely. Our ultrasonic diffusers and humidifying mist systems can help:

  • Add moisture during dry winters

  • Improve air quality

  • Work with antimicrobial essential oils (e.g., peppermint or lemon) to freshen your environment

🔟 How do I get in touch with PetalscentAU?

We’re here to help with product questions, orders, or anything else:

📧 Email: [email protected]
🕐 We aim to reply within 24 hours on business days

Thank you for choosing PetalscentAU—Australia’s go-to online destination for premium aromatherapy, fragrance gift boxes, and fire-free diffuser solutions.
🌿 Explore our collections and bring tranquility to your space today.

Shopping Cart