At PetalscentAU, we are passionate about delivering relaxation and serenity straight to your doorstep. With over 5 years of experience in the aromatherapy and fragrance industry, we proudly serve customers across Australia, offering fast and reliable shipping for all our carefully curated products — including Aromatherapy Gift Boxes, Car Diffusers, Fire-Free Aromatherapy, and more.
1. Shipping Destinations
We currently ship exclusively within Australia to all major states and territories:
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✅ New South Wales
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✅ Victoria
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✅ Queensland
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✅ South Australia
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✅ Western Australia
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✅ Tasmania
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✅ Northern Territory
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✅ Australian Capital Territory
International shipping is not available at this time.
2. Order Processing Times
Orders placed before 2:00 PM AEST (Monday to Friday) are processed the same business day.
Orders placed on weekends or public holidays will be processed the next business day.
Please allow 24–48 hours for order verification, packing, and quality checks before dispatch.
3. Shipping Methods & Delivery Timeframes
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | FREE (on orders over $100 AUD) |
| Express Shipping | 1–3 business days | $12.90 AUD (flat rate) |
| Regional/Rural | 5–10 business days | $9.90 AUD (orders under $100 AUD) |
Note: Delivery times do not include order processing. Remote and rural areas may experience longer timeframes.
4. Shipping Partners
To ensure your aromatherapy experience starts from the moment your order ships, we’ve partnered with trusted Australian couriers:
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Australia Post – Standard and regional deliveries
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CouriersPlease – For metro areas
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Toll Priority – For express deliveries
5. Order Tracking
Once your order is dispatched, you’ll receive an email confirmation with your tracking number.
You can track your parcel via:
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The courier’s official website
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The tracking link in your shipping confirmation email
If you don’t receive your tracking info within 24 hours of shipment, please check your spam folder or contact us directly.
6. Delivery Issues
| Issue | Resolution |
|---|---|
| Failed Delivery | A collection card will be left. Pick up at your local depot within 5 days. |
| Wrong Address | Contact us immediately at [email protected] before the order is shipped. |
| Lost Parcel | Report to us after 10 (metro) or 15 (regional) business days for investigation. |
| Damaged Package | If you receive a damaged parcel, refuse delivery and email us photos within 48 hours. |
7. Shipping Restrictions
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PO Boxes: Accepted for standard shipping
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Business Addresses: Recommended for faster daytime delivery
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Remote Areas: May incur extra charges — contact us in advance for a quote
8. Special Circumstances
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Backorders: We’ll notify you within 24 hours of purchase with updated shipping ETA
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Weather Delays: During events like bushfires or floods, we’ll proactively communicate delays
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Peak Periods: Orders during holidays (e.g., Christmas, EOFY) may require extra time. Updates will be displayed on our homepage.
9. Contact Us
If you have any shipping questions or concerns, feel free to reach out:
📧 [email protected]
🕐 We respond to all inquiries within 24 business hours
Thank you for choosing PetalscentAU — your trusted Australian destination for premium aromatherapy gifts, car diffusers, and fire-free fragrance products designed to inspire calm and wellbeing.